Spredfast sCRM™ = Social Advantage™
Spredfast SCRM™
Spredfast Social CRM (SCRM) helps companies build and activate a valuable social network.
Companies that listen and engage on social channels today gain an advantage. Their network is bigger and their fans are louder. Their customers are more involved. And the world is more aware of their products, services and views.
And the value of building an engaged social network is becoming clear. Cheaper product launches with better conversion to sales. More cost effective customer support with better outcomes. Faster response to crisis resulting in positive sentiment.
We call this Social Advantage and Spredfast SCRM helps companies get it. There are five specific capabilities you get with Spredfast SCRM:
Social Awareness
Listening, aggregating and prioritizing signals across all social channels Read More
Social Applications
Creating and managing rich Facebook tabs to engage social customers. Read More
Social Engagement
Publishing, interaction and activation on all channels from a single, central location. Read More
Social Coordination
Organizing and managing people, processes and activity across brands, campaigns, accounts and teams. Read More
Social Measurement
Tracking, analysis and reporting of reach, engagement, activity, conversion and other key social metrics. Read More
Social Integration
Archiving of all social data in one place as well as connections to other enterprise systems, data and processes. Read More
Spredfast SCRM is a Software as a Service (SaaS) solution that delivers these next wave of social capabilities with enterprise-class scalability, security and availability
Spredfast SCRM is organized around the concept of initiatives – which is also how we price the system. This makes Spredfast SCRM perfect for companies at any stage of their social development – whether you are just starting out with a specific brand or social channel or trying to bring order to a diverse set of social experiments.
Dig Deeper
Plan & Execute Social Media
Social Media best practices for running successful social media initiatives
