Comments for http://spredfast.com Mon, 20 Feb 2012 19:08:36 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Rethinking Business in the Age of the Social Consumer: Social IRL Insights by Luke Winter http://spredfast.com/2012/02/16/rethinking-business-in-the-age-of-the-social-consumer-social-irl-insights-rethinking-business-in-the-age-of-the-social-consumer-social-irl-insights/#comment-9001 Luke Winter Mon, 20 Feb 2012 19:08:36 +0000 http://spredfast.com/2012/02/16/rethinking-business-in-the-age-of-the-social-consumer-social-irl-insights-rethinking-business-in-the-age-of-the-social-consumer-social-irl-insights/#comment-9001 Jennifer, Excellent article. I really think ‘listening’ is that key word which is overlooked as marketing and PR departments crowd to take control of the social media output. A truly holistic approach to the customer experience has to be properly founded on dialogue and a true dialogue is not when one person pauses only so that they can keep talking again and doesn’t listen to what the other person has to say. Luke Winter Community Manager OneDesk Jennifer,

Excellent article. I really think ‘listening’ is that key word which is overlooked as marketing and PR departments crowd to take control of the social media output. A truly holistic approach to the customer experience has to be properly founded on dialogue and a true dialogue is not when one person pauses only so that they can keep talking again and doesn’t listen to what the other person has to say.

Luke Winter

Community Manager

OneDesk

]]> Comment on The Accidental Customer Care Team by Clinton http://spredfast.com/2011/12/08/the-accidental-customer-care-team/#comment-8958 Clinton Sun, 19 Feb 2012 05:19:19 +0000 http://spredfast.com/2011/12/08/the-accidental-customer-care-team/#comment-8958 Many thanks for taking the time to describe the terminlogy for the beginners! Many thanks for taking the time to describe the terminlogy for the beginners!

]]> Comment on Adopting Social Media Company Wide by Lachelle http://spredfast.com/2012/01/02/adopting-social-media-company-wide/#comment-8957 Lachelle Sun, 19 Feb 2012 05:19:07 +0000 http://spredfast.com/2012/01/02/adopting-social-media-company-wide/#comment-8957 Quality contribution, incredible site design and style, maintain the good work Quality contribution, incredible site design and style, maintain the good work

]]> Comment on 2012: Getting Serious about Scale with SMMS by Shayla http://spredfast.com/2012/01/10/2012-getting-serious-about-scale-with-smms/#comment-8955 Shayla Sun, 19 Feb 2012 04:33:22 +0000 http://spredfast.com/?p=2494#comment-8955 Came to your website through AOL. You already know I will be signing up to your rss feed. Came to your website through AOL. You already know I will be signing up to your rss feed.

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